You set the tip-out structure when you opened your second location. By location five, the GM at store three had tweaked it to suit her bar staff. By location ten, the new ops director discovered that two stores had been calculating the busser tip-out wrong for a year. By location twenty, your CFO realized nobody actually knew what was happening at shift end across the portfolio.
That's the multi-location reality. Without centralization, tip-out drifts. Stores invent local workarounds. Compliance becomes a regional gamble. And when the DOL letter arrives, "we trust our managers" isn't a defence.
Ferry is how you stop that drift.
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